• Research
  • Experts
  • Events
Carnegie China logoCarnegie lettermark logo
{
  "authors": [
    "William J. Burns",
    "Linda Thomas-Greenfield"
  ],
  "type": "legacyinthemedia",
  "centerAffiliationAll": "dc",
  "centers": [
    "Carnegie Endowment for International Peace"
  ],
  "collections": [
    "Foreign Policy Strategy"
  ],
  "englishNewsletterAll": "",
  "nonEnglishNewsletterAll": "",
  "primaryCenter": "Carnegie Endowment for International Peace",
  "programAffiliation": "DCG",
  "programs": [
    "Democracy, Conflict, and Governance"
  ],
  "projects": [],
  "regions": [
    "North America",
    "United States"
  ],
  "topics": [
    "Political Reform",
    "Democracy",
    "Foreign Policy"
  ]
}

Source: Getty

In The Media

The Transformation of Diplomacy

The United States needs a great renewal of its diplomatic capacity, balancing America’s ambitions with the limits of what is possible, and rooting reform in the people who animate U.S. diplomacy.

Link Copied
By William J. Burns and Linda Thomas-Greenfield
Published on Sep 23, 2020

Source: Foreign Affairs

We joined the U.S. Foreign Service nearly 40 years ago in the same entering class, but we took very different paths to get there. One of us grew up amid hardship and segregation in the Deep South, the first in her family to graduate from high school, a Black woman joining a profession that was still very male and very pale. The other was the product of an itinerant military childhood that took his family from one end of the United States to the other, with a dozen moves and three high schools by the time he was 17.

There were 32 of us in the Foreign Service’s class of January 1982. It was an eclectic group that included former Peace Corps volunteers, military veterans, a failed rock musician, and an ex–Catholic priest. None of us retained much from the procession of enervating speakers describing their particular islands in the great archipelago of U.S. foreign policy. What we did learn early on, and what stayed true throughout our careers, is that smart and sustained investment in people is the key to good diplomacy. Well-intentioned reform efforts over the years were crippled by faddishness, budgetary pressures, the over-militarization of foreign policy, the State Department’s lumbering bureaucracy, a fixation on structure, and—most of all—inattention to people.

Read the Full Text

This article was originally pubished by Foreign Affairs.

Authors

William J. Burns
Former Career Diplomat
William J. Burns
Linda Thomas-Greenfield

Linda Thomas-Greenfield is the former U.S. Assistant Secretary of State for African Affairs and currently, the senior vice president at Albright Stonebridge Group, Africa Practice.

Linda Thomas-Greenfield
Political ReformDemocracyForeign PolicyNorth AmericaUnited States

Carnegie does not take institutional positions on public policy issues; the views represented herein are those of the author(s) and do not necessarily reflect the views of Carnegie, its staff, or its trustees.

More Work from Carnegie China

  • Commentary
    Malaysia’s Year as ASEAN Chair: Managing Disorder

    Malaysia’s chairmanship sought to fend off short-term challenges while laying the groundwork for minimizing ASEAN’s longer-term exposure to external stresses.

      Elina Noor

  • Commentary
    When It Comes to Superpower Geopolitics, Malaysia Is Staunchly Nonpartisan

    For Malaysia, the conjunction that works is “and” not “or” when it comes to the United States and China.

      Elina Noor

  • Commentary
    Neither Comrade nor Ally: Decoding Vietnam’s First Army Drill with China

    In July 2025, Vietnam and China held their first joint army drill, a modest but symbolic move reflecting Hanoi’s strategic hedging amid U.S.–China rivalry.

      • Nguyen-khac-giang

      Nguyễn Khắc Giang

  • Commentary
    Today’s Rare Earths Conflict Echoes the 1973 Oil Crisis — But It’s Not the Same

    Regulation, not embargo, allows Beijing to shape how other countries and firms adapt to its terms.

      Alvin Camba

  • Commentary
    China’s Mediation Offer in the Thailand-Cambodia Border Dispute Sheds Light on Beijing’s Security Role in Southeast Asia

    The Thai-Cambodian conflict highlights the limits to China's peacemaker ambition and the significance of this role on Southeast Asia’s balance of power.

      Pongphisoot (Paul) Busbarat

Get more news and analysis from
Carnegie China
Carnegie China logo, white
  • Research
  • About
  • Experts
  • Events
  • Contact
  • Careers
  • Privacy
  • For Media
Get more news and analysis from
Carnegie China
© 2026 Carnegie Endowment for International Peace. All rights reserved.