• Research
  • Emissary
  • About
  • Experts
Carnegie Global logoCarnegie lettermark logo
DemocracyIran
  • Donate
{
  "authors": [
    "William J. Burns",
    "Linda Thomas-Greenfield"
  ],
  "type": "legacyinthemedia",
  "centerAffiliationAll": "dc",
  "centers": [
    "Carnegie Endowment for International Peace"
  ],
  "collections": [
    "Foreign Policy Strategy"
  ],
  "englishNewsletterAll": "democracy",
  "nonEnglishNewsletterAll": "",
  "primaryCenter": "Carnegie Endowment for International Peace",
  "programAffiliation": "DCG",
  "programs": [
    "Democracy, Conflict, and Governance"
  ],
  "projects": [],
  "regions": [
    "North America",
    "United States"
  ],
  "topics": [
    "Political Reform",
    "Democracy",
    "Foreign Policy"
  ]
}

Source: Getty

In The Media

The Transformation of Diplomacy

The United States needs a great renewal of its diplomatic capacity, balancing America’s ambitions with the limits of what is possible, and rooting reform in the people who animate U.S. diplomacy.

Link Copied
By William J. Burns and Linda Thomas-Greenfield
Published on Sep 23, 2020
Program mobile hero image

Program

Democracy, Conflict, and Governance

The Democracy, Conflict, and Governance Program is a leading source of independent policy research, writing, and outreach on global democracy, conflict, and governance. It analyzes and seeks to improve international efforts to reduce democratic backsliding, mitigate conflict and violence, overcome political polarization, promote gender equality, and advance pro-democratic uses of new technologies.

Learn More

Source: Foreign Affairs

We joined the U.S. Foreign Service nearly 40 years ago in the same entering class, but we took very different paths to get there. One of us grew up amid hardship and segregation in the Deep South, the first in her family to graduate from high school, a Black woman joining a profession that was still very male and very pale. The other was the product of an itinerant military childhood that took his family from one end of the United States to the other, with a dozen moves and three high schools by the time he was 17.

There were 32 of us in the Foreign Service’s class of January 1982. It was an eclectic group that included former Peace Corps volunteers, military veterans, a failed rock musician, and an ex–Catholic priest. None of us retained much from the procession of enervating speakers describing their particular islands in the great archipelago of U.S. foreign policy. What we did learn early on, and what stayed true throughout our careers, is that smart and sustained investment in people is the key to good diplomacy. Well-intentioned reform efforts over the years were crippled by faddishness, budgetary pressures, the over-militarization of foreign policy, the State Department’s lumbering bureaucracy, a fixation on structure, and—most of all—inattention to people.

Read the Full Text

This article was originally pubished by Foreign Affairs.

About the Authors

William J. Burns

Former Career Diplomat

A former career diplomat, William J. Burns served as director of the CIA, deputy secretary of State, and ambassador to Russia and Jordan. Burns was also president of the Carnegie Endowment for International Peace from 2015 to 2021.

Linda Thomas-Greenfield

Linda Thomas-Greenfield is the former U.S. Assistant Secretary of State for African Affairs and currently, the senior vice president at Albright Stonebridge Group, Africa Practice.

Authors

William J. Burns
Former Career Diplomat
William J. Burns
Linda Thomas-Greenfield

Linda Thomas-Greenfield is the former U.S. Assistant Secretary of State for African Affairs and currently, the senior vice president at Albright Stonebridge Group, Africa Practice.

Linda Thomas-Greenfield
Political ReformDemocracyForeign PolicyNorth AmericaUnited States

Carnegie does not take institutional positions on public policy issues; the views represented herein are those of the author(s) and do not necessarily reflect the views of Carnegie, its staff, or its trustees.

More Work from Carnegie Endowment for International Peace

  • Commentary
    Carnegie Politika
    Brussels and Baku Are Talking Again: What Next?

    Azerbaijan’s relations with the EU appear to be going from strength to strength after several years in the deep freeze following the military escalation in Karabakh in 2023 and Azerbaijan’s bitter fallout with France and several other EU member states.

      Shujaat Ahmadzada

  • Commentary
    Strategic Europe
    Trump Turns NATO into a Tool of Coercion

    The full list of humiliations Europe has endured since Donald Trump returned to the White House makes for grim reading. But Washington’s adversarial approach to its allies undermines its own power base.

      • Rym Momtaz

      Rym Momtaz

  • Marine Le Pen and Jordan Bardella on stage during a Rassemblement National RN rally For la France du Travail in Macon in Saone et Loire France May 1 2026
    Paper
    The French Far Right’s Foreign Policy: Big Ambitions, Uncertain Direction

    The National Rally’s electoral strength, coupled with its internal fragility at a crucial political juncture, contributes to foreign policy vagueness.

      Catherine Fieschi

  • Visualization of technology and democracy intersection
    Article
    Realizing the Potential Gains of AI-Enabled Deliberative Democracy

    Democratic institutions currently lack the capacity needed to govern AI-augmented deliberation in ways that serve democratic imperatives.

      • Micah Weinberg headshot

      Micah Weinberg

  • Article
    India–Africa Strategic Partnership: Challenges, Potential, and Possible Pathways

    A partnership between India, a country of subcontinental size, and Africa, a continent of fifty-four countries, may seem asymmetric until one notes that both are home to nearly the same number of people—1.4 billion. This essay spells out the existing challenges to the partnership, its optimal potential, and the possible pathways to realize it over the next quarter-century.

      Rajiv Bhatia

Get more news and analysis from
Carnegie Endowment for International Peace
Carnegie global logo, stacked
1779 Massachusetts Avenue NWWashington, DC, 20036-2103Phone: 202 483 7600
  • Research
  • Emissary
  • About
  • Experts
  • Donate
  • Programs
  • Events
  • Blogs
  • Podcasts
  • Contact
  • Annual Reports
  • Careers
  • Privacy
  • For Media
  • Government Resources
Get more news and analysis from
Carnegie Endowment for International Peace
© 2026 Carnegie Endowment for International Peace. All rights reserved.